गोपनीयता नीति

Last updated: 16/02/2026

Bong Trendz operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a secure and curated shopping experience.

Our store is powered by Shopify Inc., which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Contact customer support

  • Or otherwise interact with us

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection and processing of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you.

We may collect the following categories:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Payment & Financial Information

  • Payment method used

  • Transaction details

  • Payment confirmation

  • (Card and UPI data are processed securely by our payment partners and not stored by us)

Account Information

  • Username

  • Password (encrypted)

  • Preferences and settings

Transaction Information

  • Products viewed, added to cart or wishlist

  • Orders placed, returned, exchanged, cancelled

  • Cashback earned or redeemed

Communications

  • Emails, chats, WhatsApp messages, and customer support requests

Device & Usage Information

  • IP address

  • Browser and device type

  • Log files

  • Pages visited and actions taken

2. Sources of Personal Information

We collect personal information:

  • Directly from you

  • Automatically via cookies and similar technologies

  • From Shopify and service providers

  • From payment gateways, logistics partners, and fraud-prevention services

  • From marketing and analytics partners (as permitted by law)

3. How We Use Your Personal Information

We use your information to:

Provide and Improve Services

  • Process orders and payments

  • Process refunds, cashback, and exchanges

  • Arrange shipping and deliveries

  • Provide customer support

  • Personalize shopping experience

Marketing & Communication

  • Send order updates and service messages

  • Send promotional emails (you may unsubscribe anytime)

  • Display personalized offers and ads

Security & Fraud Prevention

  • Verify accounts

  • Prevent COD abuse and fake orders

  • Detect suspicious activity

Legal Compliance

  • Meet regulatory obligations

  • Respond to lawful requests

  • Enforce our policies

4. How We Share Your Personal Information

We may share your information with:

  • Shopify (our platform provider)

  • Payment gateways

  • Courier and logistics partners

  • IT and cloud service providers

  • Customer support tools

  • Marketing and analytics partners

  • Fraud detection services

  • Legal authorities when required

We do not sell your personal information.

Some partners may be located outside India.

5. Relationship With Shopify

Shopify hosts our store and processes data to provide the Services.

Shopify may process your data for:

  • Checkout

  • Fraud prevention

  • Store performance

  • Personalized shopping experiences

You can read Shopify’s privacy policy here:
https://privacy.shopify.com

6. Third-Party Websites & Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

Please review their policies separately.

7. Children’s Privacy

Our Services are not intended for children under the age of majority.

We do not knowingly collect personal data from minors.

If you believe a child has provided data, please contact us for deletion.

8. Data Security & Retention

We use reasonable technical and organizational measures to protect your data.

However, no system is 100% secure.

We retain personal information only as long as necessary for:

  • Providing services

  • Legal compliance

  • Dispute resolution

  • Fraud prevention

9. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct your data

  • Delete your data

  • Receive a copy of your data

  • Object to or restrict processing

  • Withdraw consent

  • Opt-out of marketing communications

To exercise your rights, contact us at:

📧 support@bongtrendz.in

We may verify your identity before fulfilling requests.

10. Rights for EEA / UK Users

You additionally have rights to:

  • Restrict processing

  • Object to processing

  • Withdraw consent

We comply with GDPR where applicable.

11. Complaints

If you have privacy concerns, contact us first.

You may also lodge a complaint with your local data protection authority.

12. International Data Transfers

Your information may be processed outside your country.

For EEA/UK transfers, we use approved safeguards such as:

  • Standard Contractual Clauses

13. Cookies & Currency Conversion

We use cookies for:

  • Login sessions

  • Cart functionality

  • Currency conversion

  • Analytics

Your IP address may be used to detect location for currency display.

Currency preference is stored in a temporary session cookie.

14. Changes to This Privacy Policy

We may update this policy from time to time.

The “Last updated” date will reflect changes.

Continued use of our Services means you accept the updated policy.

15. Contact Us

If you have questions or requests:

Bong Trendz
📧 support@bongtrendz.in
📞 +91 89100 14911

Address:
146 Rajarhat Main Road, Tegharia,
Rajarhat, Newtown,
North 24 Parganas, Kolkata – 700157
West Bengal, India

We are the data controller for your personal information.