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Terms of Service – Bong Trendz

Last updated: 15/01/2026

OVERVIEW

This website is operated by Bong Trendz (“we”, “us”, “our”). Throughout the site, the terms “you”, “user”, or “customer” refer to any person accessing or using our website.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with our:

  • Return, Refund, Exchange Policy

  • Shipping Policy

  • Privacy Policy

  • Any additional policies referenced on our website

If you do not agree to these terms, please do not use our website or services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By using this site, you confirm that:

  • You are at least the age of majority in your place of residence, or

  • You have parental or guardian consent to use this website

You agree not to use our products or services for any unlawful purpose or to violate any applicable laws.

You must not transmit any malware, viruses, or destructive code.

Violation of these terms may result in suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for legitimate reasons including fraud prevention, policy violations, misuse of promotions, or system abuse.

Your non-payment data may be transmitted unencrypted over networks to enable service delivery. Payment information is always encrypted.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our service without written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to keep information accurate but do not guarantee that all content will always be current, complete, or error-free.

Product descriptions, prices, images, and availability may change without notice.

You agree that reliance on website information is at your own discretion.

SECTION 4 – MODIFICATIONS TO SERVICES & PRICES

Prices and services may change at any time.

We may modify, suspend, or discontinue any service or product without prior notice.

We are not liable for such changes.

SECTION 5 – PRODUCTS & SERVICES

Some products are available exclusively online and in limited quantities.

All returns and exchanges are governed by our Return, Refund, Exchange Policy.

We attempt to display product colors accurately, but screens may vary.

We reserve the right to:

  • Limit sales by person, region, or order quantity

  • Discontinue products

  • Cancel or refuse orders where necessary

SECTION 6 – BILLING & ACCOUNT INFORMATION

You agree to provide accurate and complete billing and account information.

We may cancel or limit orders suspected to be:

  • Fraudulent

  • Placed by resellers

  • Abusing promotions or COD facilities

  • High-risk for delivery failure

Order changes or cancellations may be notified via email or phone.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties.

Your use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites, products, or services.

Transactions with third parties are governed by their own policies.

SECTION 9 – USER COMMENTS & SUBMISSIONS

By submitting content, you grant us permission to use, publish, and distribute it without compensation.

You must not submit unlawful, misleading, abusive, or infringing content.

We reserve the right to remove objectionable content.

SECTION 10 – PERSONAL INFORMATION

Your personal data is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to correct errors related to:

  • Pricing

  • Descriptions

  • Shipping charges

  • Availability

  • Promotions

Orders may be cancelled if incorrect information is discovered.

SECTION 12 – PROHIBITED USES

You may not use the site for:

  • Illegal activities

  • Fraud

  • Harassment or abuse

  • Spamming or scraping

  • Intellectual property infringement

  • Malware distribution

  • Circumventing security

Violation may result in termination.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

Our services and products are provided “as is” and “as available”.

We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Bong Trendz shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Website usage

  • Product purchases

  • Cashback or refund delays

  • Courier or logistics issues

  • Payment gateway failures

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Bong Trendz harmless from any claim arising from:

  • Violation of these Terms

  • Misuse of services

  • Violation of laws

  • Infringement of third-party rights

SECTION 15 – SEVERABILITY

If any provision is held invalid, the remaining provisions remain enforceable.

SECTION 16 – TERMINATION

We may suspend or terminate access for violations without notice.

All outstanding obligations remain payable after termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with linked policies, form the complete agreement between you and Bong Trendz.

SECTION 18 – GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the site constitutes acceptance of updated terms.

SECTION 20 – COD SERVICES

Use of Bong Trendz offers and COD services is governed by our:

  • Return, Refund, Exchange Policy

  • Shipping Policy

Including but not limited to:

  • Cashback credit timelines

  • Expiry rules

  • Non-acceptance deductions

  • COD eligibility checks

  • Refund methods

SECTION 21 – FORCE MAJEURE

Bong Trendz shall not be liable for any delay or failure in performance due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods, earthquakes, or pandemics

  • War, riots, or government actions

  • Strikes or labour disputes

  • Power or network failures

  • Courier or transportation disruptions

SECTION 22 – DISPUTE RESOLUTION & ARBITRATION

In case of any dispute:

  1. Parties shall first attempt to resolve the matter amicably through mutual discussion.

  2. If unresolved, the dispute shall be referred to arbitration in Kolkata, India, under the Arbitration and Conciliation Act, 1996.

  3. Arbitration shall be conducted by a single arbitrator appointed by Bong Trendz.

  4. The arbitration decision shall be final and binding.

SECTION 23 – CONTACT INFORMATION

📧 support@bongtrendz.in
📞 +91 89100 14911
GSTIN: 19BEFPM0898J1ZX