शुल्क वापसी की नीति
Last updated: 09/02/2026
At Bong Trendz, we believe in fair, transparent, and customer-friendly practices. Our return, refund, and exchange policy is designed to be simple, honest, and hassle-free while ensuring product quality and operational fairness.
Please read this policy carefully before making a purchase.
Our Customer Promise
We promise to:
- Deliver authentic and quality-checked products
- Handle every return request fairly and respectfully
- Communicate clearly at every step
- Process refunds and exchanges as quickly as possible
- Protect customers from misuse and unfair practices
Your trust matters to us, and we continuously improve our services to offer a better shopping experience.
🇮🇳 India Orders
How to Request a Return or Exchange
You can initiate a return or exchange online:
- Log in using your registered email & OTP or order number with email
- Go to My Orders → Select the item(s)
- Complete the 4-step process and submit your request
- After approval, we will arrange pickup of the item(s) from the delivered address
Support
📧 support@bongtrendz.in
📱 WhatsApp: +91 89100 14911
Items Eligible for Return
Return or exchange requests must be made within 7 days of delivery and:
- Item must be unused, unwashed, and resalable
- Original packaging & tags intact
- Proof of purchase available
- Package opening video/photo provided
Items Not Eligible for Return
- Gift cards
- Jewellery items
- Items already exchanged once (unless defective with proof)
- Items marked “Non-returnable” on the product page
- Custom-stitched or altered products
- Add-on or service products
- Items purchased during discounts or promotions
- Always check the product page before ordering.
Incorrect or Invalid Return Requests
To ensure fairness:
- Fake or misleading evidence → request rejected
- Products from other sellers/vendors → rejected
Such items may be restocked and will not be returned to the customer.
Damaged, Lost, or Missing Items
- Report damaged or defective items within 24 hours of delivery
- For loss or theft during delivery, contact us immediately with details
Exchange Policy
- Exchange allowed for equal or higher value items (subject to stock availability)
- Replacement is shipped after return inspection
- Reverse and forward shipping costs for exchanges are borne by the customer
Refund Options (India Orders)
After inspection and approval, refunds are processed as:
-
Refund to Original Payment Method (Cash / Bank / Online Payment)
- Applicable deductions will be made as per charges listed below
- Exchange for Another Product
- VIP customers receive priority processing.
If more than 15 business days pass after approval, please contact support.
Order Non-Acceptance & Deduction Policy (COD & Prepaid Orders)
For both COD and prepaid orders:
If a customer does not accept delivery after confirmation due to:
- Unavailability
- Change of mind
- Refusal
- Incorrect address
- Similar reasons
Bong Trendz reserves the right to deduct applicable costs including:
- Forward shipping charges
- Reverse shipping charges
- Handling fees
- Restocking fees
before issuing any refund (where applicable).
This helps us recover genuine logistics and processing costs incurred.
Charges (Transparent)
All approved returns and exchanges incur a 5% restocking fee.
Exchange
- Reverse shipping (actuals)
- Forward shipping (actuals)
- Restocking fee
Cash / Bank Refund
- Forward shipping (if free shipping was availed)
- Reverse shipping
- Restocking fee
Buy 1 Get 1 (BOGO) Offer – Special Terms & Conditions (Within India Only) - Valid till 15th March 2026
Products purchased under the Buy 1 Get 1 (BOGO) or similar bundled promotional offers are subject to the following strict conditions:
No Returns
- Returns are not allowed under any circumstances for Buy 1 Get 1 offer purchases.
- No refund will be issued in any form, including cash, bank transfer, or store credit.
Exchange Policy (Conditional)
- Exchange requests may be approved only within the same Buy 1 Get 1 offer category, subject to stock availability.
- Exchange can be done only for items of the same or lower value, based on the lowest-priced item in the entire order.
- If the selected exchange item is of higher value, the difference amount must be paid by the customer.
- If no suitable item is available under the same offer, exchange cannot be approved or performed.
Charges & Fees
- All shipping charges for return pickup and re-shipping of exchanged items must be borne entirely by the customer.
- A 5% restocking fee will be charged on the total order value if an exchange is approved.
Finality Clause
- Once a Buy 1 Get 1 order is placed, it is considered a special promotional sale and is governed strictly by this section.
- By placing an order under this offer, the customer explicitly agrees to these terms.
🌍 International Orders
Return Process
- Contact support for approval
- Ship the product to the address provided
- Customer bears return shipping cost
Eligibility
Same as India orders:
- 7-day return window
- Original condition
- Proof of purchase
- Package opening video/photo
Refund for International Orders
- Refunds are processed only after return inspection
- Refunds are issued to the original payment method where technically feasible
- Processing time may vary based on international banking and payment gateways
Payment Method for International Orders
- Cash on Delivery (COD) is not available
- All international purchases must be prepaid
Order Refusal / Failed Delivery (International)
Since international orders are prepaid:
- Orders refused or returned due to customer unavailability or incorrect address
- Are not eligible for refund
- Any additional return or re-shipping charges may be deducted or requested separately
Important Notes
- Return eligibility depends on the product page
- COD orders must be accepted once confirmed
- Products should be handled carefully
- Policies may be updated periodically to improve services